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Shipping Policy

OTC's Shipping Policy

Standard Shipping Policy

At OTCWholesale, we do our best to ship out orders in 1 to 2 business days from the day we receive them. We ship orders Monday through Friday, excluding weekends and holidays.

Standard shipping usually takes about 3 to 5 business days for the package to reach its destination. (Excludes AK, HI, VI, PR, Military and other US Territories). Standard shipments are sent by USPS, FedEx, SmartPost and UPS.

There are never any handling charges with and no shipping charges on orders over $59 within the Contiguous United States*. There is also Free Shipping for all items with the “Free Shipping Icon”.

Free Shipping is for standard ground shipping method only. Ground shipments are sent by a variety of carriers, including USPS, FedEx, SmartPost and UPS. Generally, orders placed Monday through Friday will arrive in 4-5 business days (within the Contiguous USA). Allow for a little more time for weekends and holidays. Free Shipping is available only for orders shipping within the Contiguous United States. Orders shipping to Alaska, Hawaii, APO/FPO, US Territories and International Locations do not qualify.

Shipping Options

Standard  3 to 5 Business Days – Standard Shipping
Priority One Day  1 Business Day – Priority Overnight
One Day Delivery  1 Business Day – Standard Overnight
Two Day Delivery  2 Business Day – 2Day
Three Day Delivery  3 Business Day – Express Saver

Note: Business Days are Monday to Friday and do not include public holidays or weekends.

Please Note:

  • *Orders weighing over 10 lbs are not eligible for free shipping. Weight is determined by the Dimensional Weight Calculator by UPS and FedEx.
  • For larger orders or wholesale orders please add 1 to 2 business days for processing.
  • Orders not shipping to the billing address will have additional processing days to allow for verification.
  • All orders that have an email address included will receive an order confirmation email and later an email with the shipment tracking information. If you do not see these emails check your SPAM folder or email us at You can also track your order on the order status page:
  • Weather is an act of nature. As such, we cannot control it. Neither can the shipping companies. Events that happen due to weather, are beyond our control and can occasionally cause a delay. We are not responsible for these delays.
  • *Smart Post may have extended time frames to file insurance claims as they require USPS to search for the package for thirty days before filing claims.

Economy Shipping Policy - Slooowww Shipping policy

We now offer more economical shipping for the cost conscious that don't mind waiting longer to save some money. If you don't need your order right in a timely fashion and want to save a buck this method is for you.
This method utilizes First Class and Parcel Post or possibly any way we can ship it the cheapest.

Expedited Shipping Options

For our customers who just can’t wait... We offer the following expedited shipping options for order shipping within Contiguous United States only. Expedited Shipping is not available for shipping to AK, HI, US Territories, APO, FPO, or PO Boxes.

Priority One Day  1 Business Day – Priority Overnight
One Day Delivery  1 Business Day – Standard Overnight
Two Day Delivery  2 Business Day – 2Day
Three Day Delivery  3 Business Day – Express Saver

We do our best to ship out Expedited Orders the same day they are received (Monday – Friday). We cannot guarantee that expedited orders received after 12:30 PM EST will be shipped out that same day. (This is for those of you who demand we have a cut-off time.) We continue to ship Expedites until the Express Shipping Trucks pick up.

Note: Business Days are Monday to Friday and do not include public holidays or weekends.

International Shipping Options

International Check-Out

We have partnered with International Checkout to service our customers Worldwide!

International Checkout provides our customers with safe secure purchasing directly from our shopping cart. Once you have selected the items you wish to purchase in the OTC Wholesale shopping cart, simply click on the International Checkout button located below the shopping cart. Your order will then be transported directly to the International Checkout payment processing secure site. There you will have access to real-time shipping cost information and payment method verification. International Checkout offers some of the lowest international shipping rates available, and is simple to use.

International Customers can save 80% or more by following these simple steps:

  1. Place the items to be purchased in your shopping cart.
  2. Click on the International Checkout button at the bottom of the cart.
  3. Enter your credit card information, shipping and billing.
  4. Sit back and enjoy the savings while we do the rest.

If you would like more information about International Checkout please visit their Customer Care website: Click Here.

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Transcutaneous Electrical Nerve Stimulation (TENS)

TENS is a non-invasive, drug free method of controlling pain, which uses tiny electrical impulses sent through the skin to nerves in order to modify your pain perception. In most people it is effective in reducing or eliminating the pain.

Electronic Muscle Stimulation (EMS)

EMS works by sending electronic pulses to the muscle(s). This is achieved by sending low frequency electric pulses through muscle tissue causing them to gently contract. In this way the muscles are passively exercised and blood flow is increased

Galvanic Stimulators

Galvanic Stimulators use direct current, which creates an electrical field over the treated area. The positive pad works like ice, causing reduced circulation to the area under the pad. The negative pad works like heat, causing increased circulation.


IF sends small comfortable electrical impulses through your skin to work on deeper tissue stimulation. The sensation works to prevent pain signals from reaching the brain.


Infrared Light Therapy help the body by delivering specific light waveforms that increase circulation. Increasing circulation helps promote healing, lessen swelling, and helps in reducing pain.


Portable Ultrasounds give advanced pain relief using sonic stimulation of soft tissue cells. They generate pulsed, high frequency sound waves, which travel deep into the tissue, generating vasodilation. This helps increase blood flow to the treated area.


Russian stimulation uses medium frequencies to provide stimulation to muscle groups. This is used to reduce muscle spasms as well as for muscle strengthening. This method was created to produce maximal muscle strengthening effects.

Micro Current

Microcurrent Therapy uses extremely small amounts of electrical current (millionths of an amp) to help relieve pain and heal soft tissues of the body. The electrical current used in Microcurrent Therapy is so small that it is rarely felt.